We are committed to protecting your privacy as a visitor to our website. Information that we may collect about you is used to maximise the services that we provide to you. We adhere to the Australian Privacy Principles and respect the privacy and confidentiality of the information provided by you. Please carefully read our privacy policy below.

Collection of Personal Information

Heidi Walkinshaw Author will, from time to time store personal information we receive that you have entered onto our website, provided to us directly or in other forms. Basic information that you provide may include your name, phone number, email address, and address that enables us to send products or process your order. We may also collect additional information including but not limited to feedback, changes to content or email preferences, respond to surveys, and provide financial information or customer support. We may receive personal information from third parties. If we do, we will protect it as set out in this policy.

We may use the personal information collected from you to communicate with you including but not limited to updates and services, newsletters, and other marketing materials. This will only apply if you have registered your details with us. If you wish to cease receiving information from us, you must advise us by email or unsubscribe at any time.

Additionally, we may also collect any other information you provide while interacting with us. In providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

Heidi Walkinshaw Author may use personal information only for the purposes that you consent to which may include providing you with updates and information on our products and services. We may also provide information on new and additional products, our service offering and potential opportunities. We may communicate with you via phone, email, sms or mail and investigate any complaints as required.

In the event of a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

Disclosure of Information

Heidi Walkinshaw Author may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

 We may disclose your personal information to comply with relevant legal requirements, laws, regulations, court orders, subpoenas, or warrants for a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Heidi Walkinshaw Author, its customers or third parties.

If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

Information collected by Heidi Walkinshaw Author may from time to time be stored, processed, or transferred between parties located in countries outside Australia. We will comply with the principles of data protection set out in the General Data Protection Regulation (GDPR) for the European Union (EU) for the purposes of fairness, transparency and lawful data collection and use.

We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data we collect and how we use it.

We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation. We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR. 

You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or a guardian. We do not knowingly collect or process the personal information of children.

If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. We comply with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.

Except as otherwise provided in the GDPR, you have the following rights:

(a) to be informed how your personal information is being used.

(b) access your personal information (we will provide you with a free copy of it)

(c) to correct your personal information if it is inaccurate or incomplete.

(d) to delete your personal information (also known as "the right to be forgotten")

(e) to restrict the processing of your personal information.

(f) to retain and reuse your personal information for your own purposes.

(g) to object to your personal information being used; and

(h) to object against automated decision-making and profiling.

Please get in touch with us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy. We may ask you to verify your identity before acting on any requests.

Hosting

Heidi Walkinshaw Author’s website is hosted on Squarespace. Squarespace stores this website’s data in multiple Tier III data centres across the United States. Squarespace serves images and other static assets via multiple geographically distributed content delivery networks (CDNs). This system ensures that the data in each page view is served from the data centre closest to the visitor’s location. Transfers of data between countries will be protected by appropriate safeguards including the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Security of your personal information

Heidi Walkinshaw Author is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure.

Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss, and theft.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable to the EU GDPR. If you would like a copy of the information that we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at heidiwalkinshaw@gmail.com

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to heidiwalkinshaw@gmail.com. We take complaints very seriously and will respond as soon as practicable after receiving written notice of your complaint. 

Changes to the Privacy Policy 

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy. 

Website Analytics

This website collects personal data to power our site analytics, including information about your browser, network, and device, web pages visited prior to coming to this website and your IP address.

This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches and timestamps.

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. Our website also uses Google Analytics for website analytics and this data is utilised to assist us with understanding how our website is used and improve services. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Google Analytics transmits website traffic data to servers offshore. In using our website, please refer to and ensure you understand the Google Analytics terms of use and how Google safeguards data. You can opt out of Google Analytics cookies at your however, the responsibility for this rests with the user.

Cookies

We may use cookies on our Site from time to time. Cookies are text files placed in your computer and browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie. These functional and required cookies are always used, which allows Squarespace, our hosting platform, to securely serve this website to you. 

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Third-party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that Heidi Walkinshaw Author is not responsible for the privacy practices of other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of every website that collects personally identifiable information. If you have any queries about our Privacy Policy, please contact us at heidiwalkinshaw@gmail.com.